Shipping and Payment Information

Thank you for choosing Hydraulic.Online for your hydraulic equipment needs. This page outlines our shipping and payment policies to ensure a smooth and seamless experience for our customers. Please read this information carefully before placing an order.

1. Shipping Options

We offer both international and local shipping options, depending on your location. Please note that not all options are available for all areas. Shipping options and their respective costs will be displayed at checkout.

2. Supported Shipping Zones

We ship to most countries; however, bulky international orders may require the customer to arrange freight. In such cases, the customer is responsible for all duties, taxes, and declarations, as well as any additional paperwork required.

3. Shipping Costs

It is the customer's sole responsibility to pay all shipping costs. This includes any fees associated with redirects or redeliveries. Shipping costs are calculated at checkout and vary depending on the size and weight of your order, as well as your location.

4. Returns, Exchanges, Damages, and Lost Packages

Our policies regarding returns, exchanges, damages, and lost packages are subject to the Australian Consumer Law (ACL). If the products you have purchased from us are faulty, not as described, or do not meet the consumer guarantees provided under the ACL, you may be entitled to a refund, repair, or replacement. To initiate a return, please contact us with your proof of purchase, and we will assess your request in accordance with our obligations under the ACL.

If you change your mind about a purchase, we may offer a refund or exchange at our discretion, provided that the item is returned in its original, unused condition with all original packaging and tags intact. Please note that you may be responsible for any return shipping costs.

5. Order Processing and Delivery Times

We strive to process and ship your order as quickly as possible. However, for large orders, please allow up to 5 business days for us to consolidate parts from multiple locations into a single consignment. Delivery times vary depending on your location and the shipping method selected at checkout.

6. Payment Options

We accept all major credit cards, excluding American Express and Diner's Club. For your convenience, we also accept direct deposit, PayPal, and Stripe for payments.

7. Payment Requirements and Instructions

Please ensure that you provide accurate and complete payment information during checkout. Your order will not be processed until payment has been received and verified. If you choose to pay via direct deposit, please include your order number as the payment reference to avoid any delays in processing your order.

8. Contact Information

If you have any questions or concerns regarding our shipping and payment policies, please do not hesitate to contact us at sales@mhfgc.com.au. Our customer support team is always here to help you.