Return Policy

At Hydraulic.Online, we strive to provide the best products and services to our customers. We understand that sometimes you may need to return or exchange an item. To ensure a smooth process, please read our return policy carefully, which complies with Australian Consumer Law.

1. Change of Mind

If you change your mind about a product you have purchased, we will accept the return, subject to the following conditions:

Shipping is at the buyer's expense

A 20% restocking fee applies

To initiate a return or exchange due to a change of mind, please contact us, and our customer support team will provide you with further instructions.

2. Defective Items

All products we sell come with a minimum 12-month warranty. If your product is defective or does not meet the consumer guarantees provided under the Australian Consumer Law (ACL), you may be entitled to a refund, repair, or replacement. If you receive a defective product, we will cover the shipping costs for the return, provided the product is returned to us.

To initiate a return for a defective item, please contact us with your proof of purchase, a description of the issue, and any relevant photos or videos. Our customer support team will assess your request in accordance with our obligations under the ACL.

3. Shipping Information

All shipping prices are calculated at checkout based on item size and location. For larger items, we will work with you to organize transportation that suits your requirements.

Please note that it is the customer's responsibility to ensure that the returned item is adequately packaged to prevent any damage during transit. We recommend using a trackable shipping service to ensure the safe and timely return of your item.

By making a purchase on our website, you acknowledge and agree to the terms outlined in our return policy. If you have any questions or concerns, please do not hesitate to contact us at sales@mhfgc.com.au. Our customer support team is always here to help.

4. International Returns (Outside of Australia)

For all international returns, please be advised that customers will be responsible for all customs and duties payable.